Support
Support for
your intelligence.
Help with access, delivery, data questions and corrections.
Data access
Discuss your market, scope and permitted use.
Files and delivery
Get help with a delivery, format or field definition.
Data corrections
Flag a studio or professional record for review.
Privacy and licensing
Ask about privacy, usage rights or an existing agreement.
Common questions
How do I request access to the data?
Email the FitNeo team with your organization, the markets you are interested in and how you intend to use the data. We will discuss scope, delivery and licensing.
How should I report a data issue?
Include the studio or record identifier, the field in question and a short explanation. Use your existing delivery reference if you have one. Avoid sending sensitive personal information in an initial email.
Can I use the data in my own AI or data product?
Discuss that use when defining your agreement. Internal analysis, model use and redistribution can involve different permissions. Public website metadata is separate from the commercial industry dataset.